Pep Boys Auto Service & Tire at 7750 McGinnis Ferry Road, Suwanee, Georgia.

I purchased four Michelin tires several months back, using a coupon I received a good price. I was informed I could use front brake pads and since I also had a coupon for these, I had new pads installed. Overall reasonably good experience and prices.
I returned on September 1, a Friday to have my tires rotated. I was told they were slammed so I made an appointment at 1:00 pm on Tuesday. When I arrived, I was informed they were backed up and that it would be 30 minutes to an hour before they could get to me - the guy then told me that booking on-line is not a good indication of time as all work may not be reflected in the schedule. I then told him that I had made the appointment "in person", he simply said, "Oh". I agreed to come back in 30 minutes. When I arrived I waited about ten minutes and noticed they had taken my car into the shop. After 30 minutes, with no one working on the car, I asked how much longer as I had another appointment. The mechanic that was at the computer asked about other service I needed, oil change, etc. I noted that I had synthetic oil installed and did not need any other service at this time. He then asked who changed my oil and I told him the dealer - his response was incredulous - "You should ask your dealer to rotate your tires!" I simply said back the car out and hand me the key. I will never step foot in this place again. Unbelievably poor customer service!